Shipping Policies

Shipping Times

It is our goal to process all orders within 1 business day of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 4:00PM EST). If your order is placed on a weekend or holiday your order will be processed and shipped the next business day. All orders placed after 3pm on a regular business day will be processed and shipped the following business day. All orders are subject to availability.

Cancellations

Once an order has been placed, it cannot be cancelled, rerouted or redirected. If you would like to return the item, please see Returns & Exchanges section below. Do not refuse the delivery of non-damaged goods as this will result in up to a $5 return delivery fee.

Returns & Exchanges

You may return or exchange new, unopened items within 30 days of delivery. All merchandise must be returned in new condition with all original boxes, packing material, documentation, and instructions and must be able to be resold. Please note, you may be charged for shipping and any applicable restocking fees on returned orders. Please be advised, in the event that an error has occurred on behalf of Ravenscroft Crystal, we will pay the return shipping costs. This pertains to incorrect or miss-shipped! A $10 return delivery fee will also be applied for delivery refusal on non-damaged goods.

Breakage

All breakage claims must be made within 7 business days of receipt. Claims of a later date will not be honored. A replacement for the broken item(s) will be issued.

Tracking Information

All orders shipped are able to be tracked. Customers will receive tracking information of shipped orders directly by email from RavenscroftCrystal.com on the day after shipment. To track your order simply click here or visit www.fedex.com

Shipping Methods

All orders are shipped FedEx Ground, unless otherwise specified by customer. Depending on destination, please allow 4-7 business days for shipping. For estimated delivery time to your state, view the map below:
Ravenscroft Crystal cannot deliverany items to PO Box addresses as our items are too big to fit. Please always provide a physical address to insure delivery. shipping map

Expedited Shipping

FedEx Expedited Shipping Services are available, for an additional fee. Please let us know if you would like one of these services by selecting the appropriate service during checkout. Your shipping email confirmation will indicate the method of service used.

International Shipping

Shipping charges for International Orders vary greatly. Please send us an email with the items that you are interested in buying, your address, and the destination country. We will email back information on ordering, including shipping and handling charges. We will be happy to answer any questions that you have, so please let us know how we can help you. We can NOT guarantee international shipments. Any delays in time, damages or lost packages will have to be handled directly with USPS by the customer. You may be charged customs/import fees from the destination country prior to delivery. These charges are from the customs department of the country and are not the responsibility of Ravenscroft Crystal. In some cases additional shipping charges may apply after your order is shipped.

Undeliverable Shipments

Most shipping carriers make three attempts to deliver a package. Unless requested by customer, our packages do not require a signature for delivery. It is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. In this case, an additional shipping charge will be deducted from any refund and/or an additional shipping charge will be required for reshipment. In the case where an order was shipped as a gift directly to recipient(s), all undeliverable packages returned to Ravenscroft Crystal will be forwarded to buyer's billing address.

Refused by Recipient

A $10 return delivery fee will also be applied for delivery refusal on non-damaged goods. An additional shipping charge will be required for reshipment.