Shipping TimesIt is our goal to process all orders within 1 business day of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 4:00PM EST). If your order is placed on a weekend or holiday your order will be processed and shipped the next business day. All orders placed after 3pm on a regular business day will be processed and shipped the following business day. All orders are subject to availability.
CancellationsOnce an order has been placed, it cannot be cancelled, rerouted or redirected. If you would like to return the item, please see Returns & Exchanges section below. Do not refuse the delivery of non-damaged goods as this will result in up to a $5 return delivery fee.
Returns & ExchangesYou may return or exchange new, unopened items within 30 days of delivery. All merchandise must be returned in new condition with all original boxes, packing material, documentation, and instructions and must be able to be resold. Please note, you may be charged for shipping and any applicable restocking fees on returned orders. Please be advised, in the event that an error has occurred on behalf of Ravenscroft Crystal, we will pay the return shipping costs. This pertains to incorrect or miss-shipped! A $10 return delivery fee will also be applied for delivery refusal on non-damaged goods.
BreakageAll breakage claims must be made within 7 business days of receipt. Claims of a later date will not be honored. A replacement for the broken item(s) will be issued.
Tracking InformationAll orders shipped are able to be tracked. Customers will receive tracking information of shipped orders directly by email from RavenscroftCrystal.com on the day after shipment. To track your order simply click here or visit www.fedex.com
Shipping MethodsAll orders are shipped FedEx Ground, unless otherwise specified by customer. Depending on destination, please allow 4-7 business days for shipping. For estimated delivery time to your state, view the map below:
Ravenscroft Crystal cannot deliverany items to PO Box addresses as our items are too big to fit. Please always provide a physical address to insure delivery.