Returns & Exchanges
You may return or exchange new, unopened items within 30 days of delivery. All merchandise must be returned in new condition with all original boxes, packing material, documentation, and instructions and must be able to be resold. Please note, you may be charged for shipping and any applicable restocking fees on returned orders. Please be advised, in the event that an error has occurred on behalf of Ravenscroft Crystal, we will pay the return shipping costs. This pertains to incorrect or miss-shipped! A $10 return delivery fee will also be applied for delivery refusal on non-damaged goods.
All breakage claims must be made within 7 business days of receipt. Claims of a later date will not be honored. A replacement for the broken item(s) will be issued.